With the release of iOS 8, there have been reports on Bluetooth connectivity issues on different public forums. If you are using other bluetooth devices you are trying to pair with, Apple's Help article may be a good resource for you. While iBeacons do not actually pair with your device, the same issues experienced with pairing can impact the success of Beacons triggering your notifications. Use the following questions to check the different settings. 



Are Notifications turned on?


Go to Settings > Notifications scroll to the app 

Select the app and ensure Allow Notifications is ON 


Is Bluetooth turned on? 


Go to Settings Bluetooth and turn it ON if it was OFF.  If it was already turned ON, turn it OFF, reboot your phone, then turn Bluetooth ON again and test.


Are Notifications turned on?


Go to Settings > Notifications scroll to the app 

Select the app and ensure Allow Notifications is ON 


Is your iBeacon device positioned in clear line of sight? 


Walls or people greatly impact the bluetooth signal. Ensure your beacons are positioned where the signal can easily be received. Read more about possible interferences.


Is your iBeacon transmitting? 


Install the free Radius Networks Locate app from the app store (If you are using a different vendor's beacons, you may need to use their specific app). Start the app and select Locate iBeacons. If your beacons are not being displayed in the list of visible beacons, they are either not transmitting or your device is not receiving the transmission. Test locating the beacons with another device. 


Not receiving: Restarting the device or restarting bluetooth should do the trick: Go to Settings > Bluetooth and turn it OFF then ON again. 


Not transmitting: For battery powered beacons, check the battery. For USB powered beacons, check that they are plugged in. Contact your beacon vendor if you continue having issues. 


Is your iBeacon signal strong? 


Use the Radius Networks Locate app to determine the power setting of your beacon. USB Beacons have a factory setting of -66 dBm. Use the free RadBeacon app by Radius Networks  to configure your beacon power setting to set it to -66 dBm if it differs.


Is the app set up correctly?


Time Window: Check that the start date and time are set correctly. If the alert start time is in the future, the notification will not be triggered. If the alert has ended in the past, the notification will not be triggered.  

App Version: If you are using the proof app, ensure you have published the alerts to proof. If you are using the Live app, ensure to have published the data to live. 

Check for Typos: Check your UUIDs, major and minor numbers. Work with your CRM to ensure there are no typos in your beacon setup.


Use a virtual beacon to test the trigger


Test triggering the alert following these steps:

  1. On a second iOS device, install the free Radius Networks Locate app from the app store
  2. Start the app and select iBeacon Transmitter
  3. Press the + symbol to create a new virtual beacon
  4. Name your beacon (any name that makes sense to you)
  5. Enter the UUID, Major, and Minor number. Set Power to -66 (to mimic the default power setting of a Radius Networks USB beacon)
  6. Turn the beacon ON > This should trigger the alert in the app. If not, check the steps above that the alert has been set up correctly.
You can also turn your computer itself into a beacon using the QuickBeacon software by Radius Networks.



Additional information on configuring and managing your beacons can be found in the Radius Networks knowledgebase


Learn more about Beacons below and 5 fundamental misconceptions about beacons