Unsupported Device or Operating System Version (OS)

Your specific device (some Android devices are affected) may not be supported or your version of the OS is not up to date. 

Check device and OS version - if not supported, you can use the web version of the app in your mobile browser


Insufficient Storage Space

Learn how to free up storage space


Parental Controls

If you see the app in the app store but you cannot download, check if you may have parental controls turned on. Some apps are set to 17+ because the apps may contain frequent medical images.

 

Device Language Setting

Hebrew (Android): Because of the right to left formatting of the Hebrew language, Android is not compatible with device's set to Hebrew. Please change to English or use the web app version from your event organizers.


"Already Installed " Message in Google Play 

When you go to the Google Play store (from a web browser) and it shows “already installed” but you can’t find the app on your device / download files / app files:
Go to Applications > Settings > Apps > Google Play > check to make sure it’s set to “enabled” and not “disabled.” Once you enable the Google Play app, the event app should be available on your device.


Slow Internet Connection 

If you are not using a high-speed Internet connection, please try a different network. The current network connection may be too slow.


Have you tried:

Uninstall > Reinstall

Uninstall > Reboot > Reinstall


If none of the options above work for you, please contact us directly at support@ativsoftware.com and include the following details:

  1. Device details including make and model 
  2. Version of the operating system
  3. Amount of free storage space left 
  4. General WiFi Speed (you can use free websites and apps such as "SpeedTest.net by Ookla