FAQ

Which device operating systems (OS versions), devices, and browsers are supported?
iOS Version 12+ The current version of the operating system as well as the previous version on the latest minor updates are supported. Ensure to keep your ...
Fri, 22 Nov, 2019 at 5:14 PM
How do I find my iOS device UDID?
Note: If you previously installed a profile, you will need to delete that profile prior to moving forward with any of the options below. Please follow these...
Mon, 16 Dec, 2019 at 3:35 PM
Which poll and survey tools do you recommend for Audience Response?
EventPilot is a flexible conference app that allows you to pick your poll or survey service of choice or even integrate with your own existing surveys.  ...
Wed, 17 Jul, 2019 at 2:44 PM
Optimizing PDFs for mobile use
All files should be optimized as much as possible for quick load time. Here are some options for how to optimize PDFs 1. Acrobat Pro DC: Open the docu...
Tue, 28 Apr, 2020 at 3:52 PM
My Beacon alert is not showing up?
With the release of iOS 8, there have been reports on Bluetooth connectivity issues on different public forums. If you are using other bluetooth devices you...
Fri, 15 May, 2015 at 2:09 AM
What do I do if I see an inappropriate Tweet in the EventPilot app?
Tweets in the EventPilot app come directly from the Twitter, which is a public social media platform and not controlled by EventPilot. If you see inappropri...
Wed, 10 May, 2017 at 5:25 PM
How do I remove my app from the app stores?
If you are not using our Enterprise or Express version of the app, please remove your previous event apps from the stores once your event has concluded. ...
Thu, 21 Sep, 2017 at 3:11 PM
How do I remove an old event from my organization's event app on Android?
If you have installed several events inside a multi-event app on Android, you can clear out the space either by uninstalling the app or by clearing the app ...
Thu, 21 Dec, 2017 at 3:35 PM
What accessibility features are supported?
People with disabilities can use the core functions of EventPilot to search and build their schedule as mobile operating systems already provide a wide rang...
Wed, 1 Aug, 2018 at 3:05 PM
Why won't Android update to the latest version / revision when I take an update from Google Play?
Check your device settings: "Backup & reset" or "Backup & Restore" > “Automatic Restore” toggle should be in the OFF position
Tue, 23 Oct, 2018 at 11:42 AM