Attendee Questions & Onsite Support

List of commonly asked questions by conference app users onsite at the event.

How do I install the event app?
iOS Open the App Store app and search for the app by entering the name of the app. Please check with the event organizer. Press the Free or Install butto...
Thu, 15 Oct, 2020 at 10:12 AM
During install, why does Android require a set of permission? For example to access storage or call info?
We do not collect or track personal information from your device - the app simply needs some basic information from your OS to run. Storage Your app re...
Sat, 11 Nov, 2017 at 12:26 PM
How can I tell which OS version I have installed?
iOS 7+ Settings > General > About Android Settings > About (may be different depending on device) Find out which versions...
Wed, 18 May, 2016 at 4:26 PM
What is my Event Code?
Events in the EventPilot Conference app require a code to access. Event codes are defined by your meeting organizer and are different for each event in our...
Thu, 15 Nov, 2018 at 5:16 PM
I don’t have an iPhone, iPad, or Android device - what do I do?
In addition to the native apps, EventPilot offers a mobile optimized web version as well as an online itinerary planner. Check the official event website,...
Sat, 4 Jun, 2016 at 1:05 PM
I don’t remember my iTunes password?
In your browser, go to and enter your Apple ID. Either answer the security questions or receive a temporary password in your email.
Sat, 2 May, 2015 at 10:05 PM
I don’t know my Apple ID?
On your Apple device, open the App Store app, select the Featured tab, scroll to the bottom to see your Apple ID.
Sat, 2 May, 2015 at 10:05 PM
I can’t install the app?
Unsupported Device or Operating System Version (OS) Your specific device (some Android devices are affected) may not be supported or your version of the OS...
Fri, 31 May, 2019 at 1:46 PM
How do I export my schedule and then import into Outlook or Google Calendar?
Export Online Planner Any main tab in the planner listing sessions displays a menu on the left like in the example shown below Click the Download My Sc...
Wed, 2 Dec, 2020 at 10:14 AM
I have entered the web app URL but it’s not opening a web app page?
Ensure to type the provided URL in the browser address bar, not the Google search field.  Note: Internet access is required for the web version. Ens...
Sat, 2 May, 2015 at 10:09 PM