Attendee Questions & Onsite Support

List of commonly asked questions by conference app users onsite at the event.

What do the icons in the app mean?
Select the More tab and then App Help to see an icon legend for your event. 
Sat, 2 May, 2015 at 10:28 PM
How do I find Abstracts or PowerPoints for sessions?
Via Search or the Program tab in your conference app, find the session you are interested in - if slides or abstracts are available for this session, they’l...
Thu, 5 May, 2016 at 4:17 PM
How do I find where my session is located?
Visit the details page of the session you’d like to attend (either via your Schedule, Search, or Program). If the room or booth location has been mapped on ...
Mon, 4 May, 2015 at 3:11 AM
How do I find my notes that I wrote?
View all notes by selecting the More tab and then look for a tab like Notes and Stars or Favorites (depends on how your organizer labeled it). Email all you...
Mon, 4 May, 2015 at 3:12 AM
How do I sync my scheduled items, stars, notes, comments and messages across different devices?
In order to synchronize your activity across all devices, you must first login to the app. Please select the Settings or Login tab on your device and follow...
Mon, 4 May, 2015 at 3:13 AM
How do I create an account within the app? How do I activate my account?
Click the Login button in the ‘Settings’ or ’Login’ tab and follow the instructions. The app login may be set up in different ways, depending on your ev...
Sat, 12 Nov, 2016 at 10:51 AM
I have created an account but never received an activation email?
How an account is created depends on the organizer's configuration: If you created an account with EventPilot directly, please review the activa...
Sat, 12 Nov, 2016 at 11:10 AM
How do I log into the app?
Your app may be set up to authenticate against the registration system or the association's member data base. Authentication requires entering a userna...
Mon, 4 May, 2015 at 3:31 AM
How do I sync my schedule with my online one?
If your event supports schedule synchronization with an online planner, you can select the Schedule tab. A login dialog appears. Enter the same credentials ...
Mon, 4 May, 2015 at 3:33 AM
How do I sync my iPhone with my iPad or Android schedule in the app?
Select the More tab and from there look for a line item called Settings or Login. Follow the login instructions. Once you are logged in, the app will sync...
Sat, 4 Jun, 2016 at 1:10 PM