Attendee Questions & Onsite Support

List of commonly asked questions by conference app users onsite at the event.

How do I turn off notifications?
iOS Open the Settings app on your iOS device Select Notifications Select the conference app Change sounds or badge icon to your preferences. You ...
Mon, 12 Feb, 2018 at 11:42 AM
Why isn’t my app updating? How do I fully restart the app?
You must have a working Internet connection to receive content updates. If the network connection is slow or overloaded, the app might temporarily wait a mi...
Wed, 5 Dec, 2018 at 3:10 PM
I can’t download the event? My maps are not loading? (EventPilot Enterprise or Express)
Most venues have limited Wi-Fi which is quickly overloaded with hundreds of attendees using it heavily.  Ensure to download and activate the event bef...
Mon, 4 May, 2015 at 3:50 AM
Why isn’t my app displaying the videos or web pages?
Any links to external content such as websites, PDF files, or videos require an Internet connection to access. Please ensure you are connected to view linke...
Mon, 4 May, 2015 at 3:51 AM
The PowerPoint slides are not loading?
PowerPoint slides load into the native viewer on demand. The first time you access a presentation, the slides need to download to your device for later offl...
Mon, 4 May, 2015 at 3:57 AM
Some attendees are not receiving data updates. What can we do?
If most users are receiving updates except for some, user's device model or settings may prevent the app from running correctly. Please direct them to ...
Mon, 4 May, 2015 at 4:00 AM
How do I find out what data version my app is displaying?
Open the app and select More > About EventPilot > and find the Manifest number. The person who updates the data in the EventPilot CMS will be able to...
Mon, 4 May, 2015 at 4:01 AM
I have installed the "EventPilot Conference App" from the app store. How do I download my event program?
After installing the EventPilot conference app, you will be prompted to enter an event code.  Please check with your organizer to receive the code.  ...
Mon, 11 May, 2015 at 7:42 PM
I have installed my organization's general event app. How do I download a specific meeting program?
The multi-event app may display a banner on the home screen for the next meeting. Simply select that banner and you'll be prompted to download the prog...
Mon, 11 May, 2015 at 7:47 PM
How can I send a crash log / crash report from an iOS device?
On your iOS device, go to Settings > Privacy > Diagnostics & Usage > Diagnostic & Usage Data Find the Crash Report > Sel...
Thu, 4 Jun, 2015 at 12:43 PM