Attendee Questions & Onsite Support

List of commonly asked questions by conference app users onsite at the event.

During install, why does the Android app need access to modifying or deleting SD card contents?
For the app to work offline so that you don't need a constant internet, the session data is downloaded to your device. This also enables high performan...
Thu, 21 May, 2015 at 3:22 PM
During install, why does the Android app need access to the camera, photos, or flashlight?
The built-in QR code reader requires the ability to scan a QR code using the camera (flash is controlled by the camera). The QR code reader is oft...
Mon, 19 Sep, 2016 at 10:10 AM
During install, why does the Android app need access to location / GPS?
Your organizer may be sending you important messages based on different event venues. For example, when entering a specific venue hotel, you may be prompted...
Thu, 21 May, 2015 at 2:36 PM
I have changed my password and now I can't login?
It is possible for your organizer to set up a login in the app or online planner that authenticates against a 3rd party system such as the registration vend...
Thu, 28 May, 2015 at 12:27 AM
Error when trying to login: "Device time does not match network time."
In order to login and synchronize data from your device with data on the server, your device time must match the time on the server. Device time can diffe...
Mon, 7 Nov, 2016 at 2:26 PM
How do I share my schedule with someone else or export my schedule to Outlook or Google Calendar?
In the app, look for the tab that displays a visual daily schedule (typically the tab is called Schedule but could have been relabeled by the organizer) ...
Sat, 1 Dec, 2018 at 11:03 AM
After logging in, I see a message "Request Deferred" - what does that mean?
"Request Deferred" simply indicates that your app will check again in a few minutes to sync all data from the server. During high server load at v...
Tue, 2 Jun, 2015 at 10:34 PM
Does the feature "Sessions Nearby" track my location? I am concerned about my privacy.
The Sessions Nearby feature does not rely on GPS or location services. It works completely offline and is based on the session you are currently viewing in ...
Thu, 4 Jun, 2015 at 3:41 PM
What are the benefits of logging in? What features become available when I log in?
Logging into the event app adds new capabilities and functionality:  automatically back up your schedules, stars, notes sync across devices, so ...
Thu, 20 Aug, 2015 at 3:01 PM
How do I only use Wi-Fi and not my limited cellular data plan when using the app?
Some events have very large data sets that are received whenever the app has access to the Internet. To only use the app with Wi-Fi and not impact your cell...
Wed, 2 Dec, 2015 at 12:59 AM