Attendee Questions & Onsite Support
List of commonly asked questions by conference app users onsite at the event.
For the app to work offline so that you don't need a constant internet, the session data is downloaded to your device. This also enables high performan...
Thu, 21 May, 2015 at 3:22 PM
The built-in QR code reader requires the ability to scan a QR code using the camera (flash is controlled by the camera).
The QR code reader is oft...
Mon, 19 Sep, 2016 at 10:10 AM
Your organizer may be sending you important messages based on different event venues. For example, when entering a specific venue hotel, you may be prompted...
Thu, 21 May, 2015 at 2:36 PM
It is possible for your organizer to set up a login in the app or online planner that authenticates against a 3rd party system such as the registration vend...
Thu, 28 May, 2015 at 12:27 AM
In order to login and synchronize data from your device with data on the server, your device time must match the time on the server. Device time can diffe...
Mon, 7 Nov, 2016 at 2:26 PM
In the app, look for the tab that displays a visual daily schedule (typically the tab is called Schedule but could have been relabeled by the organizer) ...
Sat, 1 Dec, 2018 at 11:03 AM
"Request Deferred" simply indicates that your app will check again in a few minutes to sync all data from the server. During high server load at v...
Tue, 2 Jun, 2015 at 10:34 PM
The Sessions Nearby feature does not rely on GPS or location services. It works completely offline and is based on the session you are currently viewing in ...
Thu, 4 Jun, 2015 at 3:41 PM
Logging into the event app adds new capabilities and functionality:
automatically back up your schedules, stars, notes
sync across devices, so ...
Thu, 20 Aug, 2015 at 3:01 PM
Some events have very large data sets that are received whenever the app has access to the Internet. To only use the app with Wi-Fi and not impact your cell...
Wed, 2 Dec, 2015 at 12:59 AM