Attendee Questions & Onsite Support

List of commonly asked questions by conference app users onsite at the event.

How do I get the Online Planner to remember my login?
You may need to update your browser privacy settings of your browser: In Chrome:  Select Chrome > Preferences Settings > Show Advanced Set...
Tue, 25 Jun, 2019 at 10:14 AM
How can I check the WiFi or Internet speed at the venue?
Open your browser on your device or your computer and go to http://speedtest.net Wait for the page to load and press the Begin Test butto...
Sat, 4 Jun, 2016 at 1:17 PM
I have an Android device but I can’t seem to log into the app?
If you have installed the app but you cannot log in, first check, which operating system you are on and if it's supported by EventPilo...
Tue, 7 Jun, 2016 at 8:19 PM
Why does the app show me to update every time I open it?
You will see two options for the data update prompt: "Later" or "Update Now." If you press "Later", you will be prompted to ...
Fri, 10 Jun, 2016 at 2:51 PM
How do I increase the size of the text?
In order to change the text size in the app, you will need to adjust your device’s settings.  If you are using an iOS device Open your settings Sele...
Wed, 9 Oct, 2019 at 2:27 PM
How do I use the search and can I do a wildcard search?
The search is highly sophisticated and supports multiple terms, exact matches, and exclusion terms. Please review the examples displayed in the Global Sea...
Mon, 7 Nov, 2016 at 2:46 PM
How do I take notes on a PDF? How do I download or print a PDF?
iOS Select the "share"icon at the bottom of the PDF view to see sharing options based on your device and available installed apps. There is limit...
Mon, 23 Jan, 2017 at 2:21 PM
How do I download an event in an Enterprise app?
Once installing the app onto your device from the store, please take the following steps: Start the app Click on the "Events" button at the b...
Tue, 7 Feb, 2017 at 11:38 AM
How long (how many characters) can a note be?
A note can be up to 65,000 characters.
Wed, 22 Feb, 2017 at 11:01 AM
Why are tweets not immediately showing up in the feed?
We are rate limited by Twitter as to how frequently we are allowed to fetch tweets from their server. We continuously investigate options to display the lat...
Thu, 27 Apr, 2017 at 1:11 AM