Attendee Questions & Onsite Support

List of commonly asked questions by conference app users onsite at the event.

Why do I get different search results if I search slowly vs. quickly?
The application runs a data index on words that appear in the app.   If a user types a search term quickly and executes the search before the app has a ...
Mon, 8 Oct, 2018 at 4:19 PM
I am on Android and when I try to login, the app doesn't load the login page and appears to crash/stop?
If your app is set up with SSO to login via your organization's membership system, the Chrome browser must be installed on your device to open the logi...
Sun, 8 Dec, 2019 at 7:18 AM
I am out of space. How do I free up storage on my device?
In order to receive and fully load apps and content updates, you will need sufficient storage space. Very large events may require more than 1GB of free spa...
Sun, 9 Dec, 2018 at 9:51 AM
How do I change the permissions for my app?
iOS:  Select Settings icon on device Scroll to bottom and select the app for which you want to change permissions  Toggle on / off various permissio...
Wed, 23 May, 2018 at 4:55 PM
On my Android, why am I getting an error message that my "login failed, check your internet connection" when I try and tweet?

If you are getting the error message "login failed, check your internet connection", please ensure that you have the Twitter app installed on your...
Wed, 13 Jun, 2018 at 1:22 PM
Do you have tips for scanning QR codes? It sometimes doesn't appear to be reading the code.
QR codes can contain a lot of information. The more information is included, the more detailed the QR code becomes requiring higher resolution to read. The ...
Thu, 15 Nov, 2018 at 5:24 PM
My Android seems to be running slow - what can I do?
Below, you will find some general tips on maintaining your Android device and ensuring the best performance for the hardware you have: Restart your device...
Sun, 9 Dec, 2018 at 9:49 AM
The Online Desktop Planner is not loading inside the event web page on Chrome?
The planner is embedded as an iFrame and must be able to store cookies (so when you log in, it can store information when you schedule sessions, select filt...
Fri, 25 Jan, 2019 at 5:23 PM
How do I use the Online Planner?
The Online Planner gives you easy access to the entire event program. You can build your personal schedule that syncs automatically with the native app.  E...
Thu, 18 Apr, 2019 at 3:25 PM
Why do I keep getting asked to login when using the Online Planner on Safari?
Safari now defaults a privacy setting to "Prevent cross-site tracking" which is required to use the Online Planner embedded on a website. It may c...
Tue, 25 Jun, 2019 at 10:16 AM